Our office accepts and files most insurances as a courtesy to our patients. Please keep in mind that we are not in network for any insurance company. If you have any questions regarding the difference between your in or out of network benefits please contact your benefits coordinator or your insurance company directly. It is also important to understand that the contract regarding your dental benefits is between you, your employer, and your insurance company. The obligation you have with our practice is to pay for treatment, regardless of the amount that may or may not be reimbursed by your insurance company. Any treatment that you need will not be based on your dental benefit program or insurance coverage. your treatment plan is based on your personal needs.
We will assist you as much as possible in optimizing your dental benefits. We require payment for services at the time they are provided. We accept cash, check, Visa, MasterCard, Discover, American Express, and CareCredit. If you have any questions regarding your expected co-payment, please contact our office at your convenience.
If you have any questions regarding our insurance or financial policy, please ask. We are committed to providing you with the most positive experience in dental care.
First you will be asked to complete a health history form. Next we will ask about your dental history as well as if you have any concerns or problems of your teeth. This will help us determine the type of x-rays and how many we will need to take. If you have current x- rays from your previous dentist, we will need these at your first appointment or we will need to take new ones. Bitewings are considered current if they are less than one year old. A full mouth series is considered current if it is less than three years old. The doctor may recommend x-rays more frequently depending on your oral health needs. We must also have current x-rays in order to do a comprehensive exam.
After your x-rays are taken dental hygienist will do a periodontal charting. This is measuring the pocket depth of your gums. This is done to evaluate the overall health of your gums. Healthy gums measure between 1 and 3 mm. In periodontal disease the measurements increase, indicating that your gums and bone level may be reacting to an infection. The measurements help us determine the type of cleaning that will be necessary. Next, we will take pictures of your teeth using our intraoral camera. This allows you to see exactly what we see. This also helps us point out if there are any areas that need extra attention. A dental hygienist may now begin your cleaning. They will educate you on proper homecare as well as give suggestions on how to improve your overall oral health.
Now Dr. Wells will do a comprehensive exam. This will include reviewing the x-rays and an intraoral examination for bone loss and/or cavities. Dr. Wells will discuss his treatment recommendations as well as point out any areas that may be future areas of concern. He will be more than happy to answer any questions you may have regarding your dental health as well as your future treatment. Our financial coordinator will review the financial aspects of your treatment plan. She can also assist you in financial arrangements. Please keep in mind that your treatment plan may change as we progress; some problems may turn out to be more or less extensive than we originally estimated. The treatment plan will serve as our outline for achieving your oral health.
X- Rays are used for multiple purposes: to diagnose cavities between teeth, to diagnose periodontal disease, as well as determine if there are any abnormalities and/or cysts. We require x-rays to be updated yearly in order to properly diagnose if there are any changes in your oral health.
We generally recommend children to be seen at age 4. Children prior to that age generally do not have’ dental needs that require profession dental care; however, children with poor oral hygiene or visible areas of concern we will see as early as 2 years of age.
The bleaching process is done under the doctor’s supervision through a custom made appliance that is worn over your teeth for the prescribed time period. A thin layer of bleaching gel is placed in the tray. The active ingredient in the gel, carbamide peroxide, is broken down, oxygen enters the enamel and dentin and bleaches the colored substances. The structure of the tooth is not changed: only the tooth color is made lighter. Research indicates that whitening the teeth with carbamide peroxide under the supervision of a dentist is safe for teeth and gums.
South Charlotte Family & Cosmetic Dentistry is located in South Charlotte. Click here to get directions to our office and our hours.
If you are looking for a dentist in South Charlotte or Ballantyne, our office is probably very close to you but Dr. Wells sees patients from all over North and South Carolina. Sometimes you can’t find special dental services like Invisalign Treatments or Whitening near your home. No worries. Our staff will work with you to set up a time that meets your travel schedule. We also make our patients very comfortable in our office.
Professional cleanings are the only way to remove hardened deposits of tartar (calculus) from the teeth. If these deposits are not removed, gum disease and periodontal disease usually result. Professional cleanings smooth and polish teeth and fillings so they are less likely to accumulate plaque, the sticky film of germs and food that forms daily. Finally, a cleaning removes stains and mild discolorations so the teeth look better.